Terms & Conditions of Sale and Installation

Last updated: [date]

These terms apply when you buy goods and/or installation or related services from VP&P – Vehicle Protection & Performance (“VP&P”, “we”, “us”), operated by Beau Simpson as a sole trader.

Please have these terms checked by a suitable adviser before launch.

1. About us

Trading name: VP&P – Vehicle Protection & Performance
Trader: Beau Simpson (sole trader)
Email: vehiclepp@proton.me
Address: Rochford, Essex

Full details: Legal & Business Details.

2. What these terms cover

They cover supply and fitting of Meta Trak tracking/immobiliser systems, diagnostics and other services we agree in writing (including email). They do not replace Meta Trak’s own terms for the subscription, app or Secure Operating Centre once your system is registered with Meta Trak.

3. Quotes and contract

A website price is an invitation to treat. Your order becomes binding when we confirm acceptance (usually by email) and, where relevant, when a deposit or payment is agreed.

You must give accurate vehicle and contact details and tell us what your insurer has asked for (if anything).

4. Prices and payment

Fitted prices on our Prices page include fitting and the first year’s Meta Trak subscription where stated. Renewals after the first year are arranged directly with Meta Trak at Meta Trak’s then-current rates.

Deposits: [deposit policy — e.g. whether a deposit is taken and how much]

Payment methods / timing: [payment terms]

Prices may change; the price in our written confirmation applies to your booking.

5. Fitting (mobile or at our base)

We may fit at your home/workplace (off-premises / mobile) or at our base, as agreed. You must provide safe access and a suitable environment for work. You are responsible for the vehicle being available at the agreed time.

6. Consumer cancellation rights (Consumer Contracts Regulations 2013)

If you are a consumer and the contract is concluded off-premises or at a distance (for example a mobile install booked away from our premises, or a distance contract), you may have a 14-day cooling-off period to cancel without giving a reason, starting the day after the contract is concluded (and for goods, subject to the Regulations’ rules on when the period runs).

Starting work during the cancellation period

If you want us to start installation or other services within the 14-day cancellation period, you must make an express request for us to do so. If you then cancel within the period, you may be charged a proportionate amount for the work already carried out and for goods that cannot be restored (as allowed by the Regulations).

[how proportionate charges for work started in the cancellation period are calculated]

To cancel, email vehiclepp@proton.me with a clear statement (include your name, vehicle and booking date). [Model cancellation form — optional attachment or wording to add].

Premises-only contracts concluded on our premises may not attract the same off-premises cancellation right; we will explain which rules apply when you book. Your other statutory rights remain.

7. Meta Trak subscriptions and app

Ongoing subscription, app access, monitoring and stolen-vehicle support are Meta Trak’s services. After the included first year (where applicable), you renew with Meta Trak. We are a certified dealer/installer; we are not Meta Trak.

8. Warranty

Hardware warranty for Meta Trak products: according to Meta Trak, there is an unlimited / lifetime warranty for the original owner for the duration of ownership (terms apply — see Meta Trak’s terms). We do not expand or restate Meta Trak’s warranty beyond what Meta Trak publishes.

Our workmanship: [workmanship warranty — e.g. how long VP&P will remedy installation defects attributable to our fitting]

Nothing in these terms affects your rights under the Consumer Rights Act 2015 (goods to be of satisfactory quality, fit for purpose and as described; services to be performed with reasonable care and skill).

9. Insurance certificates

For Meta Trak insurance approved systems, Meta Trak’s process typically provides a certificate of installation via their welcome communications. Timing and content are controlled by Meta Trak.

10. Limitations

We are not liable for insurer decisions on premiums or cover, for theft outcomes, or for Meta Trak network/app/SOC performance. Nothing excludes liability that cannot be excluded by law (including death/personal injury caused by negligence, or fraud).

11. Complaints

See our Complaints Procedure.

12. Governing law

Laws of England and Wales. Courts of England and Wales have jurisdiction, without limiting mandatory consumer protections.