FAQs

These are Thatcham insurance categories. In short, S7 is insurance approved stolen vehicle tracking; S5 is the higher category and, on Meta Trak's listings, includes a driver recognition tag. If your insurer asks for a tracker, they'll tell you which category you need. Compare models on Trackers and see fitted prices on Prices.

Yes. Meta Trak systems use a subscription for the tracking, app and (on insurance approved systems) 24/7 Secure Operating Centre. Our fitted prices include the first year. After that, renewals are arranged directly with Meta Trak — see Prices.

Meta Trak's Secure Operating Centre tracks stolen vehicles 24/7 and works directly with police control rooms. You'll report the theft to the police and Meta Trak, and they'll work to locate the vehicle.

According to Meta Trak, the system operates in the UK and EU (excluding Switzerland).

Yes. Meta Trak's app has a Privacy Mode that stops your journey history being recorded while the vehicle stays protected.

Meta Trak states that all of its solutions are compatible with hybrid and electric vehicles.

Yes. Meta Trak's motorcycle page lists DEFCOM TRAK, S5 VTS, S7 ATS and Shield for motorcycles and scooters. We fit those systems; motorbike prices are on request — get a quote. See Trackersmotorbikes/.

On Deadlock systems, the engine won't start unless your driver ID tag is present. Keep the tag on your keyring and it works in the background – you don't need to do anything differently.

Get in touch with us. Additional ID tags are available, and the Meta Trak app allows authorised users to manage the immobiliser.

The OBD port is the diagnostic socket in your vehicle. Some thieves use it to programme new keys or get around security. Deadlock PRO lets you block the port from the app and unblock it when your vehicle goes in for servicing.

You can put the system into Service Mode from the app so the garage can work on it without setting off alerts. Remember to switch it back afterwards.

Yes. Tell us exactly what your insurer has asked for (for example, "Thatcham S5" or "S7") and we'll fit a system in that category.

For Meta Trak's insurance approved systems, you'll receive a certificate of installation as part of Meta Trak's welcome email after fitting.

It depends on your insurer. Some take security devices into account, some don't. We'd always recommend asking your insurer directly – and letting them know once the system is fitted.

Yes. We offer mobile fitting at your home or workplace, or you can bring your vehicle to our base in Rochford.

Typical fitting times vary by system and vehicle. Message us with your vehicle details and we'll give you a guide time when we quote.

We're based in Essex and offer mobile fitting across the county. If you're outside this, get in touch anyway.

Speak to us and your dealer if you're concerned – we'll explain how the system is fitted.

Meta Trak says your approved installer can remove the system from your old vehicle and refit it to your new one, and you can carry the remaining subscription over. Ask us for a quote.

According to Meta Trak, the new owner can contact Meta Trak to take out their own subscription.